Dr Mervyn Druian
Registration from 6.30pm, lecture from 7.15 pm
The lecture will focus on relationship building, team building, case presentation and practice profitability. We will discuss Maslow’s Hierarchy of needs and ask ourselves what do the patients want from the dentist.
The lecture will demonstrate how a practice can thrive in challenging times, leading to win-win for the team, the patient and the dentist.
Educational Aims and Objectives
The aim of the lecture is to give the audience the verbal skills to communicate with patients at a level that is perfectly understood by all. The objective is to take the stress out of dentistry creating a happy and convivial environment where the dentist and team look forward to going to work and the patient looks forward to their visit to the practice.
• Whatever we do it should be fun.
• There must be honesty and integrity.
• The practice must create an environment of trust.
• Learn the Law of Reciprocity.
• Learn the value of careful case presentation.
GDC Outcome: A, B, D
Evening lectures free for members only
Non-members/ guest fee £60.00
The Alpha Omega International Dental Fraternity will welcome members, families, and friends to St. Petersburg, Florida for the 2020 International Convention.
For more information visit http://2020ao.org/