LECTURE 09/02/21

Human Factors In Clinical Practice: Developing An Open Reporting Culture In Dentistry

Prof Simon Wright – MSc BDS PGCTLCP PGDip Implant Dentistry


Captain Steve Hawkins – 787 Training Captain British Airways and Director PWF Solutions Ltd

DATE: 09/02/2021

TIME: 19:30

LOCATION: BDA, 64 Wimpole Street, London, W1G 8YS & Online


Captain Hawkins will look at how aviation has developed structures and techniques to foster a “Just Culture” which promotes an open reporting philosophy. He will explain how lessons are learned from incidents and how those lessons are shared across aviation as an industry as well as how feedback loops are created and are used to support, educate, train, and improve the skills of those in operational roles on the flight deck.

To share the experiences learned by aviation in developing open reporting as a fundamental cornerstone of how business is done across the industry. Then to look at the positive benefits of creating feedback loops to improve standards, learn from incidents and to use this information to shape operational procedures and training to support the concept of continuous improvements in safety and operational standards.

Professor Wright will discuss how the dental practitioner and the dental team are often considered to be infallible.   We deal with the most intimate aspects of human life and given such responsibility we are not allowed to make an error, and if we do the patient holds us accountable.

If however, as a profession, we shift our thinking about error, to a more positive, constructive approach that is centred around analysing why errors happen, we can then accept our vulnerability and design systems and protocols to prevent errors from occurring.

Professor Wright will talk about the prevalence and significance of errors in dentistry, and with the aid of real life litigation cases offers advice of how we can minimize errors within our practice teams.

Educational Aims and Objectives

  • To understand what a “Just Culture” looks like and what is needed to achieve it.
  • How to facilitate open reporting
  • How to share information across a profession and how to make this work for people on the front line
  • Creating and using feedback loops to learn the lessons of others and to shape policy, practices and training.

Learning Outcomes

  • To understand the relevance and the importance of Human Factors within Dentistry.
  • To understand the current regulation and protocols about reporting errors.
  • To understand how you can improve patient safety by implementing simple ‘human factor’ tools.

GDC Development Outcome: D


  • Alpha Omega Members Free
  • Non-members/ guest fee £60.00
  • Undergraduates & HEE Dentists Free

Please click on the link below to buy your tickets through Paypal:

And then follow this link to register on Zoom and access the webinar.

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